Order and Shipping

I. General information.
1.The owner of the service at the address www.medieval-market.biz is the firm:
Grzegorz Zmuda Trzebiatowski
"Spes - Medieval Market"
Dabrowka 3/12
89-430 Kamien Krajenski
Poland
e-mail address: spes@medieval-market.biz
tel: +48 692961453

registered by the Mayor of Kamien Krajenski under the number 879 as a self-employed businessman.
2.The above service is the invitation for the customers to make offers (thus the prices shown here are not binding until they are confirmed, and the goods combinations are not binding either).
3.Placing an order by the Buyers means they have read the On-line Shop Regulations and commit themselves to obey them.
4.The Seller has the right to change the Regulations at all times and to publish those changes on the service website.
5.The Shop is based in the Republic of Poland and the Polish law regulates its principles and the ways of solving disputes.

II. Placing an order.
1.All the prices shown in the Service (www.medieval-market.biz) are net in euro.
2.Entering into a contract:
    a)The Buyer places an order through "the basket" on the Service website (you need to sign up with our service).
    b)After the order has been checked for any possible mistakes and for the availability of the goods, the Buyer receives a confirmation with the details of the ordered goods, the prices and additional cost paid by the Buyer (transport costs, payment costs) as well as the date of delivery. This confirmation is treated as an offer directed to the Buyer who has 7 days for paying for the ordered goods. If the payment is not made, the offer is invalid and annulled.
    c)The offer is accepted by the Seller after it has been paid for.
3.The time of the realisation of the order is 35 work days unless agreed differently with the customer, the time is counted from the day of a confirmed payment till the day of sending the goods. There is possibility to realise order in shorter time (14 work days, for extra charge + 25% of goods price).
4.The order will be realised in the shortest possible time. The customer can check the state of the order by logging on our Service website. Posting the goods will be confirmed by an email or a phone call.
5.The good will be delivered by Poczta Polska or by courier, depending on the Buyers choice.
6.If the parcel is not collected by the Buyer, the Seller has the right to send it again, adding the transport costs again.
7.Transport costs are calculated automatically by the Service system and depend on the amount and the prices of the ordered goods, as well as the chosen way of delivery. In case it is not possible to make this automatic calculation, the transport costs will be sent to the Buyer together with the offer from the Seller.
8.The time of delivery depends on the means of transport and the destination (the country). The Seller is not responsible for the delay on the part of the courier or Poczta Polska.
Example delivery time:
Poland:
- economical parcel "Poczta Polska" - 4 weekedays
- priority parcel "Poczta Polska" - 2 weekdays
- by courier - 1 weekday
EU countries:
- economical parcel "Poczta Polska" - 15 weekdays
- priority parcel "Poczta Polska" - 7 weekedays
- by courier - 3-6 weekdays
9.The Buyer is obliged to give all the needed measurements in case of clothes. The Shop is not responsible for any mistakes the Buyer might make when taking the measurements.

III. Making the payment.
1.After having received the confirmation from the Seller, the payment can be made in one of the following ways:
    a)by making a deposit into the Sellers bank account (the costs of this are paid by the Buyer).
    b)by credit card - using the system PayPal. The Seller does not receive the number of the Buyers credit card.
When using this way of making a payment, 3.5% of the value of the ordered goods is added to the Buyers bill. The address used when paying through PayPal is spes1@op.pl
The Buyer will receive the payment request from this address. if it is sent from a different email address, please contact the Seller.
2.The Buyer has 7 days to make the payment after receiving the bill. If the payment is not made, the Seller annuls the order.

IV. Resignation, returns and making a complaint.
1.According to article 2 act 1 from the ACT of 2 March 2000 "about protection of some of the consumers laws about the responsibility for any damage made by dangerous products" the Buyer has the right to take the goods back within 10 days from the delivery.
2.According to article 2 act 1 from the ACT of 2 March 2000 "about protection of some of the consumers laws about the responsibility for any damage made by dangerous products" the right to take the product back does not refer to tailored clothes and other clothes of the properties specified by the Buyer in the order or connected specifically to that Buyer.
3.In case of a return of the goods, the Buyer should send the ordered goods back at his expense to the address of the Seller accompanied by a written declaration of returning the product, with the date, the signature and the instruction how and where the Buyer is expecting the refund (the bank account number or the e-mail address in case of PayPal payment).
At the same time the Seller declares that the refund does not include the transport costs. The Buyer does not pay any other costs for making a return.
4.The Buyer can send back only new and not used products.
5.The Seller declares that he takes into consideration all the returns resulting from the product working wrongly, but not because of the improper use.
6.The Shop does not take any responsibility for the wrong size of clothes or other fitted products resulting from the mistakes made by the Buyer when taking measurements or if the Buyer changes sizes while using the products. The buyer will be charged for the alternations referred to these two problems.
7.The complaint will be acknowledged when the Buyer sends the faulty product to the Seller by the means of transport agreed with the Seller accompanied by a description of its fault or faulty functioning. Having acknowledged the complaint, the Seller commits himself to repairing the fault. If that is not possible to be done or if the cost of repairing it is too high, the Seller will exchange the faulty product for a new one and will send it to the Buyer within 14 weekdays. The Seller will also refund the transport costs the Buyer has paid, the way of doing it will be agreed with the Buyer. The 14-day period of a complaint is counted from the day the Seller receives the faulty product. The repair period may be extended in case the materials needed are unavailable and need to be sent over.
8.In case it is not possible to exchange the faulty product for a new one, the Seller will offer the Buyer another product of a similar property or will refund the price of the product together with the transport costs. The way of doing this will be agreed with the Buyer.
9.For the Buyers Welfare the Seller will do all his best when dealing with the return and the complaint.
10.If the Buyer sends back the faulty product by an expensive courier without consulting it with the Seller, the Seller may refuse to refund the transport costs.
11.The refund will be made within 14 days counting from the day the Seller receives the faulty product.
12.All the correspondence concerning returns, complaints and resignation from the order should be sent to spes@medieval-market.biz .

V. Special offers and discounts.
1.There may be discounts in the prices on the following bases:
- an order of the worth more than EUR 500 - 2%
- an order of the worth more than EUR 1000 - 5%
- a regular customer - up till 5%
2.Discounts do not refer to products on special offers.
3.The Seller takes into consideration the value of all the products (even these on special offers) when qualifying the order for a discount. If the order has a discount because of its amount, the discount is calculated only for the products which are not on a special offer.
4."Spes - Medieval Market" will have a lottery for its customers.
5.To take part in the lottery, the customers need to be willing to receive emails from "Spes - Medieval Market" and they need to have lottery points.
6.The Seller declares that the emails with information about new products or special offers will not be sent more often than once a month.
7.The lottery points are given for:
    a)having an active account with "Spes - Medieval Market" - 1 point for each 12 months.
    b)filling in the survey in the service "Spes - Medieval Market" - 1 point for each survey (to get the points the buyer needs to be logged in).
    c)giving an opinion about "Spes - Medieval Market" - 5 points. The Seller has the right to publish this opinion on the service website so that it is available for all the customers. The name is not attached to the opinion, only the nickname. The customer can gain these points only once for each account.
    d)giving an opinion about the products by filling in the questionnaire on the website (after logging in) - 1 point for each opinion.
    e)each 30 EUR spent in "Spes - Medieval Market" - 1 point.
8.The points are valid for one year, after that period the customer loses them.
9.Each lottery point equals one lottery ticket. It the customer wins a prize, his current points are deleted.
10.The prizes:
    a)prize gifts available in "Spes - Medieval Market".
    b)discount coupons for shopping in "Spes - Medieval Market". The coupons reduce the price by maximum 50%, the inclusive worth of a discount cannot be bigger than the worth of a coupon. The coupon can be used at the purchase, it expires after 6 months.
11.The prizes cannot be given to other people.
12.The prizes and the dates of the drawing lots as well as the results will be published on the service website.
13."Spes - Medieval Market" has the right to annul the discount lottery points or future draws without giving the reason.

VI. Personal data protection.
1.According to the Article from 29 August 1997 "about personal data protection", "Spes - Medieval Market" commits itself to protecting personal data made available by the Buyer in the shop. The Buyer has the access to his data and the right to correct it or delete it.
2.In order to edit, change or delete his data, the Buyer needs to log on his account with the service. It is also possible to ask the administrator of the service to delete the data. To do so the Buyer needs to send a declaration saying that he would like his data to be deleted from the service. This declaration can be also sent from the email address registered with the system to the address spes@medieval-market.biz.
3.The administrator of personal data of the shop is Grzegorz Zmuda Trzebiatiowski "Spes - Medieval Market".
4."Spes - Medieval Market" will be processing the Buyer's personal data only to realise the order and for statistical and marketing reasons, without giving it to other people.
5.When being paid through PayPal system the Seller does not receive any information about the Buyer's card. "PayPal Luxembourg" is responsible for security of this data.
These regulations come into effect on 9th June 2008.

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